Privacy Policy
StellorApp (Pty) Ltd ("StellorApp", "we", "us") respects your privacy. This policy explains what personal information we collect through this website and through the digital forms we build and host for our clients, and how we use it.
On this website we collect only the information you choose to submit through our enquiry form — your name, email address, business name and message — which we use solely to respond to your enquiry and to provide a quotation. We do not sell or rent personal information to anyone.
For forms we build for a client, that client is the responsible party (data controller) and StellorApp acts as their operator (processor). We process submission data strictly on the client's documented instruction and only for the purposes of hosting, delivering and supporting the form.
- Information we collect: contact details you submit, technical log data (IP address, browser type, timestamps), and submission content on client forms.
- Why we collect it: to respond to enquiries, deliver and support the service, prevent abuse and meet legal obligations.
- How long we keep it: enquiry data for 24 months; client submission data for the retention period on the applicable plan (12–36 months) or as instructed by the client.
- Your rights: you may request access to, correction of, or deletion of your personal information at any time by emailing martin@stellorapp.com.
- Sharing: we use reputable cloud hosting, email delivery and analytics providers who process data on our behalf under confidentiality obligations. Some may store data outside South Africa under appropriate safeguards.
Terms of Service
These terms govern the supply of StellorApp design, build, hosting and support services. By accepting a quotation or paying a deposit, you agree to them.
- Scope: build fees cover the form scope confirmed in writing at sign-off, including two rounds of revisions. Additional scope is quoted separately.
- Turnaround: standard builds are delivered within 7–10 working days of receiving final content and branding; rush delivery is available at a 50% premium.
- Fees: all prices exclude VAT. Build fees are 50% on acceptance and 50% on go-live. Hosting is billed monthly in advance.
- Term and cancellation: hosting plans run month-to-month and may be cancelled with 30 days' written notice. No cancellation penalty applies. Fees already paid are not refundable for the current month.
- On cancellation: your forms are taken offline at the end of the paid period. You may export all submissions to CSV and PDF before then, and we will provide a final export on request.
- Intellectual property: your content, branding and submission data remain yours. StellorApp retains ownership of its underlying platform, templates and code.
- Availability: we target high availability and monitor uptime continuously, but we do not warrant uninterrupted service. Planned maintenance is scheduled outside business hours where possible.
- Liability: to the extent permitted by law, our total liability is limited to the fees paid by you in the three months preceding the claim. We are not liable for indirect or consequential loss.
- Governing law: these terms are governed by the laws of the Republic of South Africa.
POPIA Notice
This notice is provided in terms of the Protection of Personal Information Act 4 of 2013 (POPIA).
Where StellorApp builds and hosts a form for a client, the client is the responsible party and StellorApp is the operator. We process personal information only with the client's knowledge and authorisation, treat it as confidential, and apply appropriate technical and organisational security measures.
- Lawful basis: processing is carried out on the instruction of the responsible party, with data subject consent captured within the form where required.
- Purpose limitation: submission data is used only to deliver the completed form to the nominated recipients and to support the service.
- Security safeguards: encryption in transit and at rest, access control with multi-factor authentication, daily encrypted backups and full audit trails.
- Breach notification: we notify the responsible party without undue delay, and in any event within 72 hours, of any compromise of personal information, and assist with notification to the Information Regulator and affected data subjects.
- Data subject requests: requests for access, correction or deletion may be sent to martin@stellorapp.com and are actioned within 30 days, in consultation with the responsible party.
- Information Officer: Martin, martin@stellorapp.com.
Acceptable Use Policy
This policy applies to everyone who uses a StellorApp-built form or portal.
- Do not use the service to collect personal information without a lawful basis or the data subject's consent.
- Do not upload malware, attempt to bypass access controls, probe our infrastructure, or interfere with other clients' forms.
- Do not use the service for unlawful, fraudulent, defamatory, harassing or misleading purposes.
- Do not resell or white-label the service without written agreement.
- We may suspend a form immediately where continued operation would breach the law or place other clients at risk, and will notify the client as soon as practicable.
Data Processing Agreement
This agreement forms part of the Terms of Service where StellorApp processes personal information on a client's behalf.
- Roles: the client is the responsible party; StellorApp is the operator and processes personal information only on documented instruction.
- Subject matter and duration: hosting, delivery and support of the client's digital forms, for the duration of the hosting plan.
- Categories of data: identity, contact, employment, financial and signature data captured in the client's forms, plus technical log data.
- Sub-processors: cloud hosting, storage and email delivery providers. We remain responsible for their performance and will notify clients of material changes.
- Security: as set out on our Security page — encryption, access control, backups, monitoring and audit logging.
- Assistance: we assist the client with data subject requests, breach notification, and any impact assessment they are required to complete.
- Return and deletion: on termination we provide a full export and permanently delete the client's data within 30 days, confirming deletion in writing.
- Audit: on reasonable notice, we provide the information necessary for the client to verify our compliance with this agreement.
Company details
StellorApp (Pty) Ltd — The Business Operating Platform.
- Trading name: StellorApp
- Country of operation: Republic of South Africa
- Contact person: Martin
- Email: martin@stellorapp.com
- Telephone: 083 452 5599
- Information Officer: Martin (martin@stellorapp.com)